Refund policy

Most items at the Project-Nerd Shop are made to order. Because each product is produced individually after you buy it, we do not accept returns or issue refunds for buyer's remorse, incorrect size selection, or a change of mind.

What We Cover

We will replace or refund your order if:

The item arrives damaged, misprinted, or defective
An item is missing from your order
You received the wrong item

How to File a Claim

Your order number
A clear photo of the item showing the defect or damage
A photo of the shipping label on the package

Once approved, we will send a replacement at no cost to you, or issue a full refund to your original payment method. Do not ship anything back to us unless we ask you to. Our products ship from third-party production facilities, and packages returned without authorization cannot be recovered or refunded.

Sizing

Apparel sizing is listed on product pages. Please check the size chart before ordering. Sizing varies between garment styles, and we cannot exchange an item that was printed in the size you selected.

Lost or Undelivered Packages

If tracking shows your order as delivered but you have not received it, contact your local carrier first, then reach out to us. If a package is lost in transit, we will file a claim with the carrier and send a replacement.

If a package is returned to sender because of an incorrect or incomplete shipping address, we can reship it once you cover the cost of the second shipment. Please double-check your address at checkout.

Order Cancellations and Changes

Contact us immediately at info(at)project-nerd.com if you need to change or cancel an order. We can usually help within the first few hours, but once production begins the order cannot be modified or cancelled.